During the forecast period, manufacturers involved in the Business Process Outsourcing (BPO) Market likely benefit significantly from increased awareness of the advantages of business process outsourcing and investments in various organizations. Data Bridge Market Research analyses that the Thailand business process outsourcing market will grow at a CAGR of 7.1% during the forecast period of 2023 to 2030.
Market players are expanding their service offerings in order to acquire a competitive advantage. The global market is rising steadily as a result of the expanding industrial sector, infrastructure development, and technical improvements in developing countries. The adoption of IoT, and AI technologies is considerably driving the global market. Increased government backing and investment in rebuilding the old power transmission and distribution system is one element driving the market's rapid rise.
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Competitive Landscape and Thailand Business Process Outsourcing (BPO) Market Share Analysis
Some of the major players operating in the Thailand business process outsourcing (BPO) market are Accenture, Infosys Limited, Capgemini, IBM Corporation, Cognizant, Wipro Limited, Genpact, HCL Technologies Limited, NCR Corporation, Amdocs, ExlService Holdings, Inc., CBRE, Tech Mahindra Limited, TTEC, Unity Communications, Octopus Tech, Concentrix Corporation, CGI Inc. among others.
Key Opportunities
- Focus on multi-workflow scheduling of business
Earlier, automated workflows were reserved only for wealthy organizations willing to invest heavily in complex CRM and ERP systems. But, the advent of cloud technology has turned this concept on its head. As the technology transformed, people started leveraging its power to automate their complex workflow processes to achieve process integration. BPO has dramatically expanded in recent years as companies see the benefit in reducing costs, improving efficiency and customer service, and enabling high growth while working with limited resources.
- Emergence of digital technologies, namely AI, IoT, and cloud computing
Cloud computing has turned out to be a major driving force for digital transformation across industries. It provides unparalleled agility and reduces operational and management overheads. Several governments and businesses are starting to leverage this technology and are slowly gaining popularity across several verticals. The potential has become so open that the notion of the cloud is limited to only IT functions has completely changed. This is further integrated with other technologies such as Artificial Intelligence (AI), the Internet of Things (IoT), and edge computing, among others.
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Segments Covered
Location (Offshore, Nearshore, and Onshore), Services (Voice Processing, Telemarketing Services, 3D Visualization Services, Image Editing Services, Virtual Staffing Services, and Others) Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement and Supply Chain, Facilities and Administration, Product Engineering, Training, and Others), Deployment Mode (On Premise, and Cloud), Organization Size (Large Enterprises, Small & Medium Enterprises), Ownership (Captive, and Third Party), Outsourcing Approach (Best-Shore, Bundled Services, Contract Based, and Fee For Service), End-User (BFSI, IT and Telecommunication, Healthcare, Manufacturing, Retail & E-commerce, Government & Defense, Transportation and Logistics, Travel & Hospitality, Education, Energy and Utilities, and Others).
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