Every business or service requires client service. There are different formats in which is it implemented. We are going to talk about the chat service part of this section. 

To understand the concept and meaning of Managed Chat Services and representatives, let's consider the following example.

Suppose that you are visiting a shopping mall. You come across an outlet that deals with electronics. While you are browsing a person working there will come to you and ask, “How may I help you?”

Or you might call for someone who can answer all your questions related to the product. This person is an assistant for all the visitors to the shop. They have been trained regarding all the products that are sold in the shop.

It is their duty to help the customer in case of any query. Not only that but stay nearby or greet them in advance and ask, “How may I help you?”

This is a way of making the customer comfortable. In case they are shy or confused about anything, they are there to offer their help and make selection easier. 

If there is any offer/scheme that is going on in the store, the customer is informed about it. This helps in promoting new schemes and attracting customers.

After going through the scenario above, anyone can understand the significance of client servicing. The same factors are applied to chat service representatives.

They are to stay updated regarding all the new launches and updates that have been implemented. From old to new they should know the application and service inside out. 

A good chat representative can create a positive outlook about the website in the customer’s mind and also help in developing a good review.