According to our latest study on "Non-Emergency Medical Transportation Market Forecast to 2028 – COVID-19 Impact and Global Analysis – by Service Type and Application," the market was valued at US$ 8,658.87 million in 2021 and is projected to reach US$ 15,579.98 million by 2028; it is estimated to grow at a CAGR of 9.0% from 2022 to 2028. The report highlights the key factors driving the market and prominent players with their developments. The growth of the market is primarily attributed to increasing need for NEMT services among geriatric and physically challenged patient population and rising prevalence of chronic ailments. However, frauds related to data collection and oversight challenges hamper the market growth.

The transportation sector took a massive blow in the COVID-19 pandemic. Public transport was shut down, and other transportation mediums, such as taxis, were operating under strict guidelines. For the daily commute, especially for seniors who opted for ride-sharing to visit doctors' appointments faced several barriers. Chronically ill and senior members living in rural areas with low income, no insurance, and limited access to healthcare rely on public transport. They faced barriers to see a doctor during the pandemic. They had no way to reach their healthcare providers and indulge in regular medical activities. The pandemic disrupted NEMT consumers’ ability and desire to schedule trips to hospitals, as most consumers stayed at home due to the fear of getting novel coronavirus infection. The increasing use of telehealth is likely to disrupt NEMT utilization in the coming years. These factors would have negative impact on the market during the forecast period.

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In the healthcare industry, non-emergency medical transportation is a novel approach. It is defined as a medical transportation service provided to persons who require medical attention but do not have a critical (i.e. serious) health condition. Non-emergency medical transportation is usually reserved for the elderly or those who are physically or mentally challenged and widely known to serve Medicaid beneficiaries in US. Non-emergency medical transportation can be picked up and dropped off for free or for a fee. This mode of transportation is used frequently for checkups, scans, OPD visits, and pathology testing, among other things.

ModivCare & MTM, Inc. - Notable Market Players in Non-Emergency Medical Transportation Market

Non-Emergency Medical Transportation market Key Players:

The Non-Emergency Medical Transportation market majorly consists of the players such as ABC Non-Emergency Medical Transportation, LLC; MTM, Inc.; AMR; Xpress Transportation; CJ Medical Transportation; Southeastrans; ModivCare; Crothall Healthcare; Elite Medical Transport; Acadian Ambulance Service; ERS Transition Ltd.; Global Rescue Ltd; London Medical Transportation System; and FirstGroup, plc. The companies have been implementing various strategies that have helped the growth of the company and in turn have brought about various changes in the market. The companies have utilized strategies such as product launches, expansions, and product upgradations for the growth of their organizations. The companies have adopted several inorganic and organic strategies to accelerate their growth and improve their market position.

Below is the list of the growth strategies done by the players operating in the Non-Emergency Medical Transportation market :

Jun-22 FirstGroup plc, a leading private sector provider of public transport, has been included in the latest FTSE4Good Index, ranking as the top performing bus and rail operator in the travel and tourism sector.

Jun-22 MTM, Inc. launched its Elevate program to get ahead of any potential escalated trip issues. MTM deploys a proactive approach to trips for members of its Elevate Program, offering concierge-level service for complicated trips and members who have unique transportation needs. The focus of Elevate program has improved trip delivery for critical members and reduced complaints and escalated events for the company’s clients

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Feb-22 Modivcare Inc. launched Modivcare academy to champion success and engagement. The innovative program supports transportation providers who own, work for, or operate non-emergency medical transportation (NEMT) companies by providing education, networking opportunities, and training resources. Modivcare’s non-emergency medical transportation services provide access to safe, reliable rides to health services.

Jul-22  MTM, Inc. acquired Veyo, a non-emergency medical transportation (NEMT) company based out of San Diego, California. As a result of the acquisition, MTM’s total annual revenue will be approximately US$ 1 billion. The organization will now provide 20 million trips each year to 16 million people in 31 states and the District of Columbia.

May-22            FirstGroup announced it would sell its UK bus operations. The only sales completed were parts of First Greater Manchester to the Go-Ahead Group and Rotala. In May 2020, FirstGroup announced it would retain its UK bus operations and sell its North American assets instead.

Jul-22  ZOLEO Inc., an award-winning global messaging company, and Global Rescue LLC, the world’s leading provider of medical, security, evacuation, and travel risk management services, announced a partnership through which Global Rescue will provide 24/7 emergency response coordination services for ZOLEO subscribers with accounts in Europe, Australia, and New Zealand.

May-21            Acadian Ambulance contract for emergency and non-emergency service was unanimously renewed during the May 2021 council meeting by the city of Scott, Louisiana. The renewal ensures that residents of Scott have service for the next three years and was supported unanimously by the city council members.

Apr-21 MTM, Inc. has delivered high quality non-emergency medical transportation (NEMT) services to Medicaid and Intellectually and Developmentally Disabled (IDD) beneficiaries in the Washington, DC metropolitan area for 14 years. Once again, the District of Columbia selected MTM as its NEMT broker. The new contract holds a term of one year plus four additional option years. The company coordinated more than 900,000 NEMT trips for approximately 35,000 beneficiaries in collaboration with DHCF to improve NEMT services and preserve Medicaid funding.

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