According to The Insight partners latest study on “Healthcare Virtual Assistants Market Forecast to 2028 – COVID-19 Impact and Global Analysis – by Component and End-User the market is projected to reach US$ 5,310.31 million by 2028 from US$ 684.07 million in 2021; it is expected to grow at a CAGR of 34.01% from 2021 to 2028. The report highlights the key factors driving the market growth and prominent players with their developments in the market.   

By end user, the healthcare virtual assistants market is segmented into providers, payers, and others. The providers segment held a considerable market share in 2021 and is likely to continue its dominance during the forecast period. According to the American Telemedicine Association (ATA) report, healthcare virtual assistants possesses numerous advantages for patients and providers. For instance, on the removal of physical barriers to care, providers can extend their reach with the help of virtual assistants, particularly for patients living in rural areas.Also, they can offer preventive services allowing the patient education or wellness coaching regarding nonemergency health and wellness issues.

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The COVID-19 pandemic has significantly triggered the adoption of healthcare virtual assistants and will continue a similar trend in the coming years. The utility of interactive two-way video teleconferencing in medical consultation mitigates the volume of nonessential in-person visits at hospitals, preserving critical resources and supplies required for treating COVID-19 patients. Digital tools also gained significant attention in the fight against COVID-19. For instance, the Arxiv report states that, intelligent conversational agents and virtual assistants have proven effective and possess the potential to serve as an intermediary for reducing the burden on the healthcare system intended for monitoring and consulting patients through versatility, accessibility, and scalability for naturalistic communication. For records, chatbots and voice assistants (VA) are famous examples of intelligent conversational agents and virtual assistants amid COVID-19 pandemic.

Some of the key players in the Healthcare Virtual Assistants Market are Nuance Communications, Inc.; Amazon.com, Inc.; Verient Systems, Inc.; Microsoft Corporation; EGAIN CORPORATION; Infermedica; CSS Corp; Kognito; Babylon; and True Image Interactive Inc. are among the leading companies operating in the healthcare virtual assistants market.  

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