According to the new research report titled “Digital Business Support System (BSS) Market Forecast to 2027 – COVID-19 Impact and Global Analysis,” published by The Insight Partners, the market is expected to reach US$ 8,017.18 million by 2027, registering a CAGR of 12.1% from 2020 to 2027.

A digital business support system (BSS) permits the organizations to efficiently carry-out a customer-centric business approach and digitally advanced customer-engagement solutions and further enhance customer service. These systems also allow better management of customer profiles, revenue, products, and customer orders. The digital business support system (BSS) also automate the overall business processes to support the complete customer lifecycle that varies from shopping, ordering to the billing process. The communication service providers assist their clients by building a synchronized business process management that eventually leads to substantial upgrade at every step of the business process.

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IoT and cloud-based training and education and consulting services play an essential role in the BSS market, as they track the usage of services subscribed by users of connected devices and manage the services offered by numerous CSPs. Several technological, economic, and behavioral changes are empowering the growth and adoption of IoT and cloud technology in the region. As per USENIX, an association supporting operating system research, worldwide more than half of homes have at least one IoT device, and in North America, more than 70% of households have a network-connected device. IoT has changed the way of thinking about business procedures, adding a substantial number of new business models and cases.

Key Findings of Study:

Nevertheless, significant strategic initiatives by several industry players are observed in the market; for instance, in 2021, Nokia announced that it has partnered with Google to develop a new solutions for communication service providers, which would modernize their network infrastructures, develop a cloud-native 5G Core, and to provide network edge as a business services platform for enterprises. Moreover, in 2020, Cerillion Plc signed an agreement with GO Chooses, a CSP based in Malta. As per the agreement, Cerillion Plc will provide its core business support system platform to GO Chooses.

Market Segmentation:

The digital Business Support System (BSS) market is segmented on the bases of component and geography. Based on component, the market is segmented into solution and services. The services segment is further bifurcated into professional services and managed services. Furthermore, the professional service segment is again sub-segmented into license and maintenance, consulting, implementation, and training and education. On the basis of geography, the market is broadly segmented into North America, Europe, Asia Pacific (APAC), the Middle East and Africa (MEA), and South America (SAM). In 2019, North America held the largest market share; however, APAC is estimated to register the highest CAGR during the forecast period (2020–2027). Despite the positive growth outlook, the ongoing COVID-19 pandemic is positively affecting the global economy, and its limiting effect is likely boost business activities and revenues of the digital Business Support System (BSS) industry players across the world.

The major companies operating in the global digital business support system (BSS) market as follows:

  • Amdocs Limited
  • Huawei Technologies Co., Ltd.
  • Telefonaktiebolaget LM Ericsson
  • NetCracker Technology Corporation
  • CSG Systems International, Inc.
  • Optiva Inc.
  • Nokia Corporation
  • Capgemini SE
  • ZTE Corporation
  • Alepo

Most of the market initiatives were observed in North America region, which have a high potential of online exam proctoring providers.

A few developments by key players are listed below:

  1. In February 2021, CSG Systems International, Inc. extends its partnership with Etihad Etisalat (Mobily), a telecom operator in Saudi Arabia. Under the extended partnership, CSG Systems International, Inc. will continue to offer its billing and revenue management solution to Etihad Etisalat (Mobily).
  2. In 2019, NetCracker Technology Corporation announced that it has signed agreement with Telenet, broadband/cable company service provider in the US. As per the agreement, NetCracker Technology Corporation will provide its BSS and OSS solution to Vast Broadband.
  3. Openet signed a partnership agreement with Bell, Canada’s largest communications company. Under the agreement Openet will provide its Charging System solution to Bell.

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