Business Excellence is the modern day equivalent of Total Quality Management for the service sector.

We have combined the values of our Business Excellence processes and programmes with our Cost Reduction and Cost Control processes to ensure that your strategy and operation always delivers true and demonstrable ‘Best Value’.

Business Excellence

We describe Business Excellence as ‘outstanding practices’ in managing and directing an organisation to achieve the desired results and outcomes. It has a number of benefits including: enhanced performance, increased customer satisfaction, catalyst for organisational growth, increased employee satisfaction and improved efficiencies and effectiveness

Benefits — We do not advise on or support organisations through business excellence programmes in a vacuum as this can be an expensive process. Instead we combine the virtues of such programmes with our cost reduction and control applications to ensure that our clients benefit from true Best Value i.e. the fine line that exists between best services at the best price. In this way organisations can practice Lean Best Value.

Our key considerations:

• Leadership
• People — optimised resources
• Customer focus
• Performance & service excellence
• Supply Chain
• Stakeholder value
• Processes & reduction of waste
• Value Stream Mapping
• International Standards (ISO)
• Corporate responsibility
• Risk & compliance
• Multi-faceted innovation
• Continuous improvement
• Management data
• Informed decision making
• Journey to ‘World Class’

Our unique QVi process combines the best of Business Excellence with Cost Reduction and Cost Control services that will lead organisations towards Best Practice without the significant expense that would otherwise be incurred.