The Malaysia-based low-cost airline, AirAsia, is the largest in the country in respect of fleet size and destinations. It flies to over 165 destinations across 25 countries. Its headquarters is located near Kuala Lumpur. A common query customers raise is how do I talk to a person with Air Asia when they face issues? If you also have this query, you should read the given article. It discusses the various methods to get in touch with AirAsia customer service. 

Get assistance through live chat:

Live chat has emerged as a great alternative to calls due to its 24-hour availability and time-saving characteristic. So if you are uninterested in talking to customer service, you can use its live chat option and resolve your problem. Stick to the mentioned steps to find the live chat of AirAsia. 

  • First, you should launch the AirAsia website. The link to its official website is https://www.airasia.com/en/gb.
  • In the corner of the bottom right of the homepage itself, you will find a ‘Chat with Bo’ circular icon. Double-click on it, and a chat box will show up. 
  • The virtual assistant ‘Bo’ will ask a few details and questions from you. Provide the details and answer the question correctly. 
  • Eventually, you will get a list of possible solutions to your issue. 

Solve your issue over a call:

Let’s say you are facing issues with AirAsia seat upgrades. In this situation, you can call the Airasia hotline number +14085820371. Shortly after making the call, you will hear an IVR menu with the following options.

  • Press 1 for reservations or cancellations.
  • Press 2 for check-in issues.
  • Press 3 for seat-related inquiries.
  • Press 4 to request special assistance.
  • Press 5 to speak to an executive. 

Press the correct key according to the IVR menu. Soon an executive will connect with you on the call and provide the best possible help. 

Inform your issue by sending an email:

Sending an email is another way to connect with AirAsia customer service and find solutions to issues. If you are unsuccessful in contacting the airline through any of the above-discussed methods, you can email them to their official email address, aai_dpo@airasia.com. You will get a response from AirAsia within a day or two. 

Fill out the feedback form:

A less commonly used method to reach out to AirAsia is to fill out their feedback form. It is also quite efficient in getting a solution from the airline. You will find the feedback form on its website. When you land at the website, you can find a ‘feedback’ option bulging out of the corner. When you click on it, a fresh form will show up. Complete the form correctly and submit it. Customer support will get back to you soon.

Connect on social media:

The following are the links to AirAsia’s official profiles. 

What is the WhatsApp of AirAsia?

Do you wish to get assistance from AirAsia over Whatsapp? It is another way to get quick help from the airline. The Airasia WhatsApp number is +60 11-3516 5078. Save this contact on your phone and send them a message on WhatsApp.