The biggest and the flag carrier of Colombia, Avianca Airlines is an acclaimed airline that is prominent for its top-grade flight services. Its fleet is dotted with some highly advanced aircraft designed to deliver a more comfortable experience to passengers. Apart from this, it also makes certain that no customer has to face issues before, during, or after the flight. But customers can still come up with situations when they would require to contact Avianca Airlines Customer Service for help. So, the article discussed below is a clearly explained account of the various contact methods. 

 

What are the common ways to connect with Avianca?

Avianca handles every type of query related to flights and ground services. For easy understanding, let us take the simplest scenario to cancel a flight by contacting the airline. It can be contacted in the enlisted ways for this purpose. 

 

Reach out through a call:

Calling is often stated as the swiftest and most effortless method to connect with customer services, which is probably true. It has been the primary method of contacting Avianca customer service for decades. You shall dial the Avianca Airlines phone Number 1 (800) 284-2622 and listen to the given IVR options. 

Press 1 for a new flight reservation.

Press 2 to cancel or change a reservation. 

Press 3 to upgrade your seat/flight. 

Press 4 for check-in issues. 

Press 5 to communicate with an agent. 

Press 6 to listen to the menu once again. 

 

Ensure you hear the menu clearly and hit the appropriate key on your mobile. Hold on for 2 to 3 minutes, and an agent will connect. Let them know your query or issue, and they will render an optimal solution. 

 

Get your issues resolved on WhatsApp:

WhatsApp chat has surfaced as a substitute for calls these days. A primary reason for this substitution is its time-saving feature. Customers avoid the wastage of time and energy in calls and choose WhatsApp as a medium to reach out to Avianca. The enlisted steps are to be followed by customers to solve their issues via whatsapp.

 

  • You need to reach the Avianca website, and its link is https://www.avianca.com/us/en/. 

  • Hit the ‘Help’ option at the top right corner to open the help page. 

  • On the new page, you shall click the ‘Contact us via Whatsapp' option. 

  • Another page will show up where you have to select the ‘Continue to chat’ option, and Avianca whatsapp chat will open. 

  • Type your query and send it. In a short while, you will see a list of possible solutions. 

 

Send a message on Avianca’s social media:

A modern yet commonly used contact method is social media. People nowadays prefer to speak to live person at Avianca Airlines via social media. It is somewhat similar to live chat as you get solutions over chat, but it has certain differences. Customers can directly message Avianca and get a quick response by following them on the given links.