What Is ITIL® v4 ITIL® v4, or Information Technology Infrastructure Library version 4, is the latest version of the ITIL framework for IT service management. ITIL v4 was released in 2019 and replaces the previous version, ITIL v3. ITIL v4 is designed to provide organizations with a comprehensive and flexible framework for managing their IT services. The framework is based on a set of best practices and guidelines for delivering high-quality IT services that meet the needs of the business and its customers. https://www.youtube.com/watch?v=uQ81h99Dnz4&feature=youtu.be